Contact Us
Reach out to us any time. We actually reply to emails!
team@growforward.us
Frequently Asked Questions
What is the material composition of the Kids Bamboo Bowl and Plate Set?
Our kids bamboo bowl and plate set is made from 60% bamboo fiber, 25% corn starch, and 15% melamine resin (which makes the product durable and dishwasher safe). All kids bamboo products on the market have the same composition.
Is the Kids Bamboo Bowl and Plate Set dishwasher and microwave safe?
It is dishwasher safe, but because it contains melamine it is not suitable for microwave use.
What is the material composition of your Wheat Straw products?
All of our wheat straw dinnerware products are made from 30% wheat straw and 70% food safe polypropylene. Currently, 30% is the maximum possible amount of wheat straw that can make a viable dinnerware product.
Are your Wheat Straw Dinnerware products dishwasher and microwave safe?
Yes, they are 100% safe to use in the dishwasher and microwave with no limitations. Be careful with hot pockets and pot pies though! For some reason the sleeves on these products get way too hot in the microwave and can melt our materials.
Are you just another Chinese seller on Amazon?
Nope! We are a small business owned and operated out of Walnut Creek, California. Watch out for sellers on Amazon with unusual brand names that you can’t pronounce and make no sense, these sellers are almost always from overseas. Avoid these and help support the American economy!
My order arrived damaged, what should I do?
Reach out to us directly! We will always immediately replace any items that arrive broken.
My order arrived with missing pieces, what should I do?
Reach out to us directly! We will always immediately send any items that are missing.
My order looks like it was previously used, what happened?
Unfortunately, Amazon has full control when it comes to repurposing returned items. While it is still very unlikely that any given order will result in a used set being shipped to you, it is a possibility. However, if this does happen, the products inside should still be in new condition.
How can I avoid staining my Wheat Straw Dinnerware?
Avoid microwaving red tomato or curry based sauces for too long at time. Because our products are made with natural materials, they are inherently slightly porous and can hold onto sauces if they’re heated for a lengthy time.
How can I avoid scratches on my Wheat Straw Dinnerware?
For now, it is the unfortunate reality that softer dinnerware made with natural materials is more prone to scratch marks. All wheat straw dinnerware products currently face this issue. We recommend avoiding cutting food on our plates/bowls and instead cut things up before serving them if possible. This should help fully alleviate any scratching problems.